Shipping & Return Policy

Shipping & Returns

All orders ship via USPS

Dixie Dames Boutique offers FREE USPS Ground Shipping on U.S. orders over $100.00 shipped within the 48 contiguous continental United States. Other options are not Free.

Additional credit card verification may be required before shipping.

Orders placed Monday-Friday before 12:00 pm CST will begin processing within 1 day, excluding holidays, and usually ship within 1-2 business days. Orders placed on Friday after 12 pm CST will begin processing on the following Monday. Dixie Dames Boutique will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

USPS Does not provide updated tracking on Priority Shipping.

Please note that orders over $500.00 may require a signature upon delivery.

Shipping Timeline does not include weekend or holiday delivery.

All merchandise is listed in U.S. Dollars

If you decide to refuse any shipments from Dixie Dames Boutique, you are responsible for the original charges to you, and the cost of returning the package to Dixie Dames Boutique. This amount will be deducted from your merchandise credit.

ONLINE RETURN POLICY

Dixie Dames Boutique gladly accepts online returns on full-priced items within 7 days of package arrival for a full refund, less shipping costs. All returned items must be in brand new condition with no alterations, odors (i.e. sweat, perfume, smoke, pets, etc.), and all tags must be attached and free of any defects. Dixie Dames Boutique reserves the right to refuse any return that does not meet the above criteria.

Sale items listed cannot be returned or exchanged. No exceptions

RETURNS

To get started on a return, please text us at 360-798-2336 and include your name, email address and order number. A Return Label will be issued. Once you receive your Return Label, please read directions carefully and package the return merchandise securely in an appropriate shipping box or envelope, and return it to Dixie Dames Boutique. Footwear must include the original shoe box in its original condition, without damage and/or postage labels. 

We are not responsible for items lost in transit. Any lost package claims must be made by you, the sender, as required by USPS. For this reason, we recommend insuring your package. 

Important: All Returned Items must be in brand new condition with no alterations, odors (i.e. sweat, perfume, smoke, pets, etc.), and all tags must be attached and free of defects. Dixie Dames Boutique reserves the right to refuse any return that does not meet the above criteria.

REPLACEMENT POLICY

Standard exchange - once we receive your item for an exchange, we will send your replacement item to you at no additional cost. As soon as we have shipped the item, you will receive an email containing the tracking information.

Please Note: Your exchange item may be out of stock by the time your order is received. If your exchange is out of stock, a refund will be issued.

REFUND INFORMATION

All refunds will be credited to the same credit card used for the original purchase. Please allow 1-2 weeks from the date we receive your return for your account to be credited. It could take up to 1-2 billing cycles for the credit to appear on your credit card statement.

UPDATING ACCOUNT INFORMATION

At the top of your page, click on My Account, and login. Make the necessary changes to your account, (i.e. email address, billing address, password, etc.). Once you have edited these changes click on ADD/SAVE and your account will automatically update.

COUPON CODE RESTRICTIONS

• Coupon codes cannot be applied to Pre-Orders

• Coupon codes cannot be applied to Sale Items

• Coupon codes cannot be combined

If you have any questions or concerns, please feel free to text our store cell phone at 360-798-2336.